I just wanted to send an e-mail commenting on the outstanding customer service I have received from your employees! A few weeks back I had put out my recycling bin late and missed my pick-up. The area supervisor came to my door to see if his men had missed it, they had not, and emptied my bin himself! AMAZING! He was also very polite. You staff always goes above and beyond and I just wanted to thank you for that!

Happy holidays,
Allison - Brookstone Subdivision

Brian, I do think you guys do a great job, not only in your collection work but in the detail of your billing. I have found very few firms that will spell out the specifics like you do and I really like that. Keep up the good work and I'll keep right on recommending you. Thanks again!

Laurence Smith, CMCA, AMS, PCAM
Senior Association Manager
John Weiland Homes & Neighborhoods

I work for a management company who manages several properties in and around Atlanta. I work with several sanitation companies some large and some small. The ones I have the most problems with are the large ones. They cannot respond quickly or consistently when I have a problem or if I just need a garbage can delivered to a new homeowner. Custom Disposal Service is by far the very best company that we work with. They do the job right the first time. I do not have to stay on the phone constantly with them to get something done. I just cal them once and they do the rest. They also give superb service to our homeowners. I will use them as our service provider every time I can if at all possible.

Lynn Mitchler
Homeside Properties Inc.

Custom Disposal is a company that will go the extra mile. They work hard to ensure that sanitation services at our neighborhoods aren't another daily headache for the homeowners or the manager. It's great to have a company that will do what needs to be done to assist the Association.

Ryan Maki, CMCA
Neighborhood Association Manager
John Wieland Homes and Neighborhoods, Inc.
Neighborhood Management Associates, Inc.

We would like to take a moment and express our gratitude to you folks for superb service for the last 20 years. Along the way, the county has changed its "rules" periodically and you have always worked with us to make these necessary changes painless. We look forward to another 20 years of exemplary service.

Bruce and Terri Bever

Just wanted to drop a note to say what a wonderful service Custom Disposal provides. We have used them for about 5 years now, and have never encountered any problems or delays. They go "above and beyond" the call of duty. Once we were on vacation and forgot to take the can out, and they got it from behind the house for us. We like that their trucks are new and always clean, since we live in a very upscale neighborhood.

Thanks,
Lynn & Dennis Cooper

Dear Sir or Madam,
I have been a customer of your company for the last 5 years and I have been very impressed right from the start. I think it's about time I write and tell you all the things that you people do right.

My neighbors use a different company and their trash is picked up the same day mine is; however, while your trucks are in the neighborhood about the same time every week, this other company's trucks work with a 5-hour window. Very occasionally, they don't come at all. Of course, we all know that things happen and accommodation must be made, but it is very interesting to me that your company never seems to have these issues. I run in the mornings and I see your crews working. They consistently make sure that all the trash is dumped from the can into the truck, even to the point of reaching into the can to remove something that may have stuck to the sides. The first time I saw one of your crew do this, I was amazed, but I now know that it is standard operating procedure. Also, I have noticed that after dumping the trash, the crew member places the can in the driveway, off the street, so that the mailbox can be accessed later in the afternoon by the mail truck. This may seem like a small thing, but the other trash company does not make a point of doing this and I am sure it is very annoying to the letter carriers!

I should also mention that the crew that works our neighborhood, Chadds Lake, is always friendly and courteous (this really goes without saying). The driver is exceptionally careful - children are at the school bus stops in the mornings, people are walking their dogs or out jogging, and your crews work efficiently without seeming to be in a hurry. I know that they have lots of places to be on a given day but obviously management conveys the message that safety comes first and your personnel are obviously very well-trained. I would go so far as to say that this particular crew should be doing your training!

So let me commend you on being a great example of a service industry doing its job exceptionally well. It makes me very glad to see companies like yours succeed.

Sincerely,
Lillian